Generally, we reply to all emails within 1-2 days. If you're not receiving a response from DistroKid support, or not receiving the 2-step authentication emails, it's likely that they're either going to spam, or being bounced entirely by your email provider. More info here!
Check in with your email provider to ensure that all emails from distrokid.com are allowed. If you're using an older email, such as a school email, etc., considering using something more permanent, like Gmail.
If you're still not able to get through, or lost access to your email inbox, send a DM or Reply via Twitter, and we'll get back to you ASAP!