When uploading a video to Instagram or Facebook (and TikTok as well), be sure that you're attaching your music by choosing the songs via the sound library, and not uploading videos with the song already attached. Most of the time, this is what causes videos to be muted on those platforms.
Some videos may be muted due to product restrictions. In general, Facebook/Instagram videos that mimic an audio-only listening experience are not permitted. Examples include still image videos, or live streams with large amounts of matched audio.
If you have a video that is muted on Facebook or Instagram and would like to prevent future muting on a profile you control by allowlisting/whitelisting it, you can contact our support team for assistance.
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