Troubleshooting
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Why Do My Files Have Zero Bytes?
If you see a message that says "The file you uploaded is zero bytes," it means that your audio file can't be played. Sometimes this happens if you try uploading via a mobile dev...
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Why Does the Volume of My Track Seem Different in Streaming Services?
We don’t do any loudness post-processing to your audio (unless you opt into our Loudness Normalization extra), we simply deliver it to streaming services as is and they d...
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My Release is Stuck Processing
Does your release appear to be stuck processing with the yellow circle next to your album/track/artwork? This typically means additional processing time is required. It can take...
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Why Isn't My Music Live?
It can take several days for albums to be reviewed, approved, and sent to streaming services. If it's important that your album go live on a specific date, click here to read ab...
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What Should I Do If My Upload Seems Stuck?
It may be due to an issue with your internet connection. A wired connection is recommended, as any lapse in WiFi can cause issues when uploading.Generally, we'll alert you on th...
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My Uploads Keep Failing Partway Through. Wussup with That?
Are you seeing red? If a progress bar turns red when uploading your album, it means something went wrong with your connection and you'll have to restart the upload. We're pretty...
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There Is an Error with a Track I Uploaded, Can You Just Release the Album Without the Error'd Track?
We cannot submit a release to streaming services, even if only one file has an issue (and you don't mind it being withheld from release). This is because we cannot delete/edit t...
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You See: Your Socket Connection to the Server Was Not Read from or Written to Within the Timeout Period.
Short version: Something's probably wrong with your internet connection. Or the internet in your area. Longer version: Transferring large files across the internet is hard. When...
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