Troubleshooting
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Why Isn't My Music Live?
It can take several days for albums to be reviewed, approved, and sent to streaming services. If it's important that your album go live on a specific date, click here to read ab...
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Help! My Album/Single Went Live Before its Release Date
If your release went live in services before your intended release date, please make sure that you selected the correct year for the future release date. This is especially impo...
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My Release Was Rejected, How Do I Fix it?
If your album was rejected, you'll need to delete and re-upload your release in order to fix whatever was flagged during the review process, unless stores require verification -...
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DistroKid Just Asked for Verification, How do I do That?
Sometimes, stores require an artist to verify their artist name. This helps protect your content on DistroKid and within stores, and ensures that no one is uploading your music,...
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Why Do My Files Have Zero Bytes?
If you see a message that says "The file you uploaded is zero bytes," it means that your audio file can't be played. Sometimes this happens if you try uploading via a mobile dev...
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Why Does the Volume of My Track Seem Different in Streaming Services?
We don’t do any loudness post-processing to your audio (unless you opt into our Loudness Normalization extra), we simply deliver it to streaming services as is, and they ...
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My Release is Stuck Processing
Does your release appear to be stuck processing with the yellow circle next to your album/track/artwork? This typically means additional processing time is required. It can take...
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What Should I Do If My Upload Seems Stuck?
It may be due to an issue with your internet connection. A wired connection is recommended, as any lapse in WiFi can cause issues when uploading.Generally, we'll alert you on th...
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My Uploads Keep Failing Partway Through. Wussup with That?
Are you seeing red?If a progress bar turns red when uploading your album, it means something went wrong with your connection and you'll have to restart the upload. We're pretty ...
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There Is an Error with a Track I Uploaded, Can You Just Release the Album Without the Error'd Track?
We cannot submit a release to streaming services if any part of the release has an error, even if it's just one file that has an issue. This is because we cannot delete/edit the...
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You See: Your Socket Connection to the Server Was Not Read from or Written to Within the Timeout Period.
Short version:Something's probably wrong with your internet connection. Or the internet in your area.Longer version:Transferring large files across the internet is hard. When yo...
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