Troubleshooting
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Handling a Rejected DistroKid Release
Every service DistroKid delivers to has specific guidelines for how releases are formatted, and what kind of content they'll accept. If you were notified that your upload to Dis...
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Verifying an Artist Name When DistroKid Requires It
Sometimes, stores require an artist to verify their artist name. This helps protect your content on DistroKid and within stores, and ensures that no one is uploading your music ...
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Handling the "File Has Zero Bytes" Error
If you see an error message for your upload that says "The file you uploaded is zero bytes," it means that your uploaded audio file can't be played. Sometimes this happens if yo...
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Why Does the Volume of My Track Seem Different in Streaming Services?
We don’t do any loudness post-processing to your audio (unless you opt into our Loudness Normalization extra), we simply deliver it to streaming services as is, and they ...
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My Release is Stuck Processing
If your release appears to be stuck processing with the yellow circle next to your album/track/artwork, this typically means additional processing time is required. It can take ...
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Music is Stuck Uploading After Clicking "Done" on the Upload Form
Most of the time when there are issues during an upload, it is a local issue with your network or connection. If your music is stuck uploading after clicking "Done" on the uploa...
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My Music Keeps Failing to Upload Partway Through
If the upload progress bar turns red when uploading your album, it means something went wrong with your connection and you'll have to restart the upload. If your upload is faili...
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Releasing an Album That Has a Track With an Error
DistroKid cannot submit a release to streaming services if any part has an error, even if it's just one file. If one track has an issue, we can't deliver the others that aren't ...
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You See: Your Socket Connection to the Server Was Not Read from or Written to Within the Timeout Period.
Short version:Something's probably wrong with your internet connection. Or the internet in your area.Longer version:Transferring large files across the internet is hard. When yo...
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