Troubleshooting
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How to Check the Status of Your Uploads from Your DistroKid Dashboard
Your DistroKid dashboard has nifty indicators to let you know the status of any of your uploads. From your DistroKid dashboard at https://distrokid.com/mymusic, you'll see a cir...
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My Release is Stuck Processing
If your release appears to be stuck processing with the yellow circle next to your album/track/artwork, this typically means additional processing time is required.It can take s...
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Handling the "File Size Too Small" Error for Uploads
If you received a notification saying the file you uploaded to DistroKid is too small and is causing an error with the upload, the issue is likely related to an internet connect...
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Handling a Rejected DistroKid Release
Every service DistroKid delivers to has specific guidelines for how releases are formatted, and what kind of content they'll accept.If you were notified that your upload to Dist...
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Verifying an Artist Name When DistroKid Requires It
Sometimes, stores require an artist to verify their artist name. This helps protect your content on DistroKid and within stores, and ensures that no one is uploading your music ...
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Handling the "File Has Zero Bytes" Error
If you see an error message for your upload that says "The file you uploaded is zero bytes," it means that your uploaded audio file can't be played. Sometimes this happens if yo...
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Why Does the Volume of My Track Seem Different in Streaming Services?
We don’t do any loudness post-processing to your audio (unless you opt into our Loudness Normalization extra), we simply deliver it to streaming services as is, and they decide...
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The Progress Bar is Stuck Uploading After Clicking "Continue" on the Upload Form
When there are file upload issues that occur on the upload form, it is usually due to a local issue with your network or connection. If the progress bar for your music is stuck ...
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My Music Keeps Failing to Upload Partway Through
If the upload progress bar turns red when uploading your album, it means something went wrong with your connection and you'll have to restart the upload.Before restarting your u...
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Releasing an Album That Has a Track With an Error
DistroKid cannot submit a release to streaming services if any part has an error, even if it's just one file. If one track has an issue, we can't deliver the others that aren't ...
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You See: Your Socket Connection to the Server Was Not Read from or Written to Within the Timeout Period.
Short version:Something's probably wrong with your internet connection. Or the internet in your area.Longer version:Transferring large files across the internet is hard. When yo...
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