DistroKid Direct
All things related to DistroKid Direct.
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What is Direct?
Direct is a merch platform built by DistroKid that lets artists generate revenue by transforming their existing releases into on-demand products their audience can buy.Direct le...
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How do I create a Direct store?
Getting your store live takes just a few steps: Choose your artistGo to https://distrokid.com/direct and pick the artist you want to create a store for. Join DirectPurchase a Di...
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What Can I Sell on Direct?
Direct leans on using your existing artwork as the basis for your products. There are currently four products offered that you can choose to create products with, and the item c...
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How Do I Get Paid for Direct Sales?
To get paid for Direct sales, you need to connect your PayPal account so that we can deposit your money when you make a sale, and withdraw money to cover the cost of producing t...
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Customizing Your DistroKid Direct Store
You can customize your Direct store by visiting your Direct dashboard and clicking "Store Profile," or by heading to https://direct.distrokid.com/controlpanel/site_profile/edit....
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How Much Does Direct Cost?
A Direct merch shop costs $70 USD per year, which works out to about $5.89 per month. This is a flat annual membership fee that gives you access to your merch store, product cre...
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Where Does Direct Ship?
Direct delivers merch to customers in over 200 countries and regions – most countries worldwide. If a buyer is in an included region, their order will be fulfilled and shipped w...
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How Do I Share My Direct Store Link?
Once you're ready to share your Direct store, head to your Direct control panel at https://direct.distrokid.com/controlpanel and click "Share my Direct." From there, you can sha...
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How Do I Add a Product to My Direct Store?
To add a new product to your DistroKid Direct store, head to your Direct control panel at https://direct.distrokid.com/controlpanel, and then click "Products." From the products...
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How Do I Remove a Product?
To delete a product from your Direct shop, head to your control panel at https://direct.distrokid.com/controlpanel, and then click "Products" in the left navigation. From the pr...
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How Much Money Do I Make Per Sale on Direct?
You control how much your fans pay for your Direct products by adjusting the margin on each product. The margin is your profit. When you change it, the customer price updates au...
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Where Can I See My Direct Sales and Earnings?
To check your DistroKid Direct transaction history, head to your Direct control panel at https://direct.distrokid.com/controlpanel and click "Orders." From there, you'll be able...
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Who Pays for Shipping on Direct Orders?
For Direct orders, the customer pays for shipping at checkout. The shipping cost is added to their order total automatically based on their location and what they’re buying.They...
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What Happens If an Order Is Lost, Damaged, or Has Quality Issues?
Every DistroKid Direct order confirmation and shipping email sent to your customers includes instructions on how to get help if there is an issue with their order. In most cases...
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Why Did an Order from My Direct Store Fail?
When a customer places an order, our fulfillment partner (Gelato) charges your PayPal account to cover production and shipping costs. If that charge doesn't go through, the orde...
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Why Was the Order I Placed from a Direct Store Cancelled and Refunded?
Sometimes, an order placed from a Direct store can't be completed. When this happens, the order is cancelled and a refund is issued for the order charge. How Long Does the Refun...
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Why was my customer's order cancelled and refunded?
When an order made to your Direct store fails, it gets cancelled and we attempt to refund your customer for the order charge. Here's what causes Direct order failures:Payment fa...
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What to Do When an Order Contains Out-of-Stock Products
When an order includes items that are currently unavailable, it's automatically marked as "Failed." Don't worry, you won't be charged for these orders. You'll also receive an em...
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How Do I Order a Sample of My Direct Products?
If you want to see what your Direct merch looks and feels like before promoting it, the easiest way to order a sample is to purchase it directly from your own store, just like a...
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Why do shirt prices vary by size or color?
Most shirts are the same price in the most common sizes (Small–XL). But sometimes certain sizes or colors cost more from our print partners. When a customer picks a size or colo...
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How to Cancel DistroKid Direct
To cancel your DistroKid Direct subscription, please contact our support team via the chat widget in our help center. Once put in touch, an agent can assist you with the cancell...
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