If you signed up for DistroKid using our Social Sign-In feature through your Apple account, you have the choice to conceal your real email address by using Apple's "Hide My Email" feature. 

If you have selected this option, an email address is created by Apple that ends in @privaterelay.appleid.com. This email address is the one kept on file for your DistroKid account.

The inbox for this new email address will receive all emails from DistroKid (including 2-factor authentication and verification emails), and those emails are then forwarded to your actual email address inbox - the one you use for your Apple ID.

Signing in using your Apple ID

If you are unable to sign into DistroKid with your actual email address, it is possible you used Apple's "Hide My Email" feature when signing up. If this is the case, you can sign in to DistroKid using your Apple ID by heading to https://distrokid.com/signin and selecting the "Sign in with Apple" button:

From there, please follow the login steps to confirm the Apple ID login. Once complete, you will have access to the account on file, and you may change the email address on file if necessary by heading to https://distrokid.com/account.

Signing in using your concealed email address

If logging in via Social Sign-in does not work for you, you can find your concealed Private Relay email address and log in to your account manually by following these steps:

1. Go to your iCloud Settings on your Apple device
2. Under iCloud, tap “Hide My Email”
3. Search for “DistroKid” in the search bar
4. If you used “Hide My Email” for DistroKid, your generated email will show up here
5. Log in to DistroKid using that generated email and your DistroKid password
6. Visit https://distrokid.com/account to update your email

If you cannot remember the DistroKid password for the account, you may request a password reset by following these steps:

1. Log out entirely. You can do so by going to this link: https://distrokid.com/signout.

2. Click the 'Forgot your password?' link at www.distrokid.com/signin, and enter the email on file (the one generated by Apple ending in @privaterelay.appleid.com) in the following prompt. You'll then get an email with a link to change your DistroKid password.

If you do not remember your DistroKid password and need to reset it, you can use our password reset tool to send an email to the email address on file for your account that will allow you to reset the password. 

Requesting a Password Reset

Below are steps to request a password reset email if you do not remember your current password.

1. Make sure you're logged out of DistroKid. (Click here, or click on your profile image in the top right, then click "Sign Out" to log out)
2. Go to distrokid.com and click "Sign In" on the top right, then click on "Forgot your password?"
3. Enter the email you used when signing up for DistroKid, and we'll send an email with steps to reset your password

Resetting the Password While Logged In

If you want to reset your password but you do remember the current password, you can change your password through your DistroKid account. To do so, sign in to your DistroKid account with the current password, then click on your profile icon in the top right, click on "Account," and then click "Change my password."

If You Do Not Know Your Account Email Address

If you do not know the email address on file for your account and need help logging in, let us know here. At this page, select "My Account", and then click "Login Issues."

Here's how to change the email address associated with your DistroKid account:

1. Sign into your DistroKid account
2. Click on your profile icon in the top right
3. Click "Account"
4. Enter your new email address in the "Email" field
5. Enter the current password for your account on the bottom of the page, and click "Save"

If you've forgotten the email address on your account and can't log in, please let us know here. From the drop down menu, click "My Account", and then click "Login Issues."

If you are trying to log into your existing DistroKid account and are being asked to choose a plan when you log in, then it is likely that you are logging in using an email address that is different than the one on file for your existing account.

This usually means you signed up with a different email address, or entered a typo in your email address when logging in. Please make sure you're using the correct email, and try again.

If you don't remember the email you signed up with, please contact us here for assistance in locating it!

To maintain a high level of security, DistroKid has a 2-step authentication process that will send a six-digit code to the email address on file for your DistroKid account when a login attempt is made from a new device or new IP address. This code must then be entered at the login screen for access.

2-Step Authentication Codes Are Not Received

If you are not receiving the 2-step authentication emails, it's likely that they're either going to your email account's spam folder, or being bounced entirely by your email provider. Check in with your email provider to ensure that all emails from distrokid.com are allowed.

You can create an account, as well as log in to DistroKid, using your Google, Apple or Facebook login information.

If you have an existing DistroKid account and would like to use one of these additional services to log in, the email address you use for the additional service must match the email address you use for your DistroKid account in order to be able to sign in. 

You can access your social sign-in settings within your account by clicking on your profile icon in the top right, navigating to  "Account", and then clicking "Manage connected social accounts":



From this page, you can add or remove any existing social accounts you want linked to your DistroKid account:

Note: If you are signing up for DistroKid using a social sign-in, you will need to enter a password for your DistroKid account upon completing registration, so that in the event you are locked out of a service you signed in with, you can still access DistroKid directly. 

DistroKid is excited to partner with FL Cloud!

When you subscribe to FL Cloud, you'll automatically be eligible to sign up for a free DistroKid Musician plan. You can find details on how to sign up through your FL Cloud account.

For any issues signing up for your DistroKid x FL Cloud subscription, please contact FL Cloud support here.

If you choose to sign up for a Musician Plan through FL Cloud, and then upgrade your plan to a Musician Plus or Ultimate subscription within DistroKid, a new, paid subscription that is managed directly by you (the artist!) will be created on your DistroKid account, and the benefits of your free FL Musician plan will no longer be active. 

Please note: It is not possible to link FL Cloud accounts to existing DistroKid accounts. 

FL Cloud x DistroKid subscriptions are only available if you do not have an existing DistroKid account.

If you're curious about a recent charge from DistroKid, it's typically either your annual subscription fee or renewal for album extras you opted into and agreed to pay annually when uploading your music.

You can find detailed information about all charges by clicking on your profile icon in the top right, and then clicking "Receipts." You can also head directly to https://distrokid.com/receipts.

You can also see specifics about any Album Extras that you might have opted into under the EXTRAS section of the album pages from your DistroKid dashboard. For more information on Album Extras, please see this article: https://support.distrokid.com/hc/en-us/articles/360013534274

If you need to submit a request for a refund, please let us know.

Sales tax may be applied to your recurring and one-time payments according to the applicable sales tax rates in your country, state, province, territory, county, and/or city at the time of the charge.

Tax rates vary by locale. These rates are subject to change at any time based on local tax requirements. 

You can view receipts for your charges, as well as any sales tax added to those charges, from your receipts page at https://distrokid.com/receipts.

Unfortunately, if your credit card isn't working, there's not much DistroKid can do to help. Your bank or credit card provider sends the decline code directly to our credit card processor, so we recommend reaching out to your bank or credit card provider for more information in the case of a declined card.

When you enter your card details in DistroKid, they go straight to our credit card processor and never reach our database or servers. Therefore, we can't resolve any issues on our end.

If your credit card doesn't work, please try a different card or check with your bank to ensure it permits recurring payments and charges from DistroKid.com.

You can find receipts of all charges by signing into DistroKid, clicking on your profile picture icon in the upper right corner, and then selecting Receipts. You can also navigate directly to https://distrokid.com/receipts.

To expand a receipt, click on the receipt number on the left side of a charge. From there, you can print or save a PDF of the receipt.

Please note that we cannot add extra information (e.g., invoice numbers, tax details) to receipts.

Your renewal date for any subscription made in DistroKid is the date you first signed up and paid for the subscription. Your subscriptions will automatically renew every year on that date.

Renewing subscriptions include both your core DistroKid subscription, as well as Album Extra subscriptions.

To view the date that you signed up for a DistroKid subscription or opted into an Album Extra, you can click on your profile icon in the upper right corner and click Receipts, or navigate directly to https://www.distrokid.com/receipts. On the Receipts page, the first date listed for a subscription charge is the date you signed up for it.

Renewal Charges

Renewal charges are processed automatically using the credit card on file on your account, so it's best to make sure your credit card information is up to date. You can update your card information at any time by clicking on your profile icon in the upper right corner of DistroKid and clicking "Credit Card," or navigating directly to https://distrokid.com/card.

Many DistroKid Album Extras are also subscription based and will renew on the date that the Extra was opted into. Most Extras are annually renewed (once per year), while several of our optional album extras, such as Beatport distribution or Social Phone, are renewed monthly. For monthly extras, those renewals on the date of the month that the extra was originally opted in to.

For more information about DistroKid's optional Album Extras, including pricing, please check out the FAQ article here.

Note: If your core DistroKid subscription fails to renew, your music may be temporarily removed from services until we've received your subscription renewal. If your music is removed due to a lapsed subscription, it will automatically be reinstated in services once we receive your renewal.

Yes, the full cost of the upgraded subscription is due at the time of upgrade, but you will also receive a refund for the time remaining in your previous subscription.

If you upgrade your plan before the end of your current subscription, you will receive a refund for the time remaining in that subscription. If you upgrade within 14 days of first signing up AND within your first year of membership, you'll automatically receive a full refund for your previous plan. After that point, the upgraded refund will be prorated based on the time remaining in your current subscription.

No, upgrading your DistroKid subscription will not have any affect on your previously uploaded music; all previous uploads will remain in services as they are.

Yes, you can always upgrade your subscription unless you are already subscribed at the Ultimate 100 plan. To upgrade your plan, sign in to DistroKid and head to https://distrokid.com/plan.

To initiate a downgrade on your account, you can head to your Account page at https://distrokid.com/account/, and click the “Manage Membership” button at the bottom. From there, you'll see the option to downgrade your subscription.

Please note that the new, lower subscription will take place on your next renewal date after scheduling a downgrade. Your current subscription and its benefits will continue until that date.

Keep in mind that if you choose to downgrade, you will lose the features available in the higher subscription plan once your downgraded plan begins. If you change to the Musician plan instead of a Musician Plus or Ultimate plan, you will lose the ability to choose a label name, specify release dates, and other great features.

How to Downgrade Your Subscription

To downgrade your subscription, head to your Account page at https://distrokid.com/account/, and click the “Manage Membership” button at the bottom. From there, click "Downgrade."

This will bring you a page where you can select the plan you wish to downgrade to. If you select a plan that offers less artist slots than the number of artists in use on your account, you will be brought to a page where you can select which artists to keep on your account. When the downgrade is processed, all other artists will be removed from the account, and all of their releases will be removed from services (unless they're opted into the Leave a Legacy album extra).

To select the artists to keep, check the box to the right of the artist name(s) on this page. Once you have checked the artist(s) you want to keep, click the button on the bottom of the page to keep the artist(s) and continue.

Next, you'll be brought to a page to confirm the downgrade. The page will display the new plan that you will be downgraded to, the date that plan will start, and which artists you are keeping on your account. To commit to the downgrade, click on the "Downgrade to (New Plan)" button.

Cancelling a Scheduled Downgrade

If you have scheduled a downgrade and then decide you want to stay on your current subscription, you can cancel the scheduled downgrade by going to your Account page at https://distrokid.com/account/, and clicking the “Manage Membership” button at the bottom. If a downgrade is scheduled, you will see a reminder of this scheduled downgrade. To cancel the downgrade from there, click on "Cancel downgrade."

You can also cancel a downgrade if you're on a release page for an artist that is scheduled to be removed from your account when your downgrade processes on your next renewal date. From the release page, you'll see a notification about the pending downgrade and a button you can click to cancel the scheduled downgrade.

Social Phone is winding down due to changes in US regulations and will go offline on June 1, 2025.

Key Dates:

• November 1, 2024: No more charges. Texting remains free until December 1.
• December 1, 2024: Service enters read-only mode. You can still view past messages and contacts, but can’t send new ones or add contacts.
• June 1, 2025: Full shutdown—no further access to messages, contacts, or data.

Need assistance? Feel free to reach out with any questions. We’re here to help.

DistroKid’s Social Phone feature allows you to grow your fanbase with text messaging. Once you opt in, you can pick a number, and send & receive texts with your fans using our intuitive texting inbox.

Opt in for $12.99/month. Opt out at any time.

Why would I want Social Phone?
Texts have a 98% open-rate, compared with social media where only 2% of followers see your posts. DistroKid is always working to build new avenues for artists to connect with their fans. 

Can I have more than one Social Phone Number?

You get one number with unlimited texts for now (we'll see how that goes). 

Out of country texts?

This number works with US and non-US fans (based on testing so far). Though, if you are communicating with an individual in another country, they may want to include the country code in the phone number when texting you back (+1 followed by the Social Phone #).

Can I sort contacts that reach out to me on Social Phone?

When your fans sign up to contact you via Social Phone, they can input information about themselves. At this time contacts can add their name, city, birthdate, and gender identity. You cannot sort contacts by any of these identifying flags, but if you use a third party SMS promotional tool these can be useful for setting up demographic groups.  

Here is what your inbox looks like when you first opt in to Social Phone:

And here is social phone in action:

If you'd like to unsubscribe at any time, follow these steps:

1. Go to https://distrokid.com/socialphone/
2. Click "Settings" in the top left
3. Click "Unsubscribe from Social Phone"

Here are the steps you can take to restore a cancelled DistroKid account:

1. Sign in to your cancelled account.
2. Select "Restore Account."
3. Select the subscription plan you'd like to restore to.
4. Enter your payment information to start your new subscription.
5. Start uploading music again!

You can access your previously uploaded metadata and track files via your DistroKid Vault at https://distrokid.com/vault.

Here are the steps you can take to cancel your DistroKid account:

1. Sign into DistroKid 
2. Click on your profile icon in the upper right
3. Select "Account"
4. Scroll to the bottom and click the red link that says "Delete Account"
5. Follow the instructions that are presented to you on the page

If you stop paying your annual subscription fee, we may remove your DistroKid releases from the services you delivered them to. You will continue to have access to DistroKid.com, and will still receive any earnings owed to you.

To prevent this from happening, please make sure to keep a valid credit card on file on your DistroKid account. You can also opt your releases into our Leave a Legacy Album Extra to protect your releases from being removed in the event of a subscription lapse.

Lapsed Subscriptions

DistroKid subscriptions automatically renew every year on the date the subscription was first created. If the charge fails, we'll give you ample notice before removing any of your music from streaming services – we know you don't want any surprises when it comes to your music.

If your music is removed from streaming services after your payment lapses, your releases will be automatically restored once you update your credit card information and allow the past-due charge to succeed. Credit card information can be updated at any time by visiting https://distrokid.com/card. 

Leave a Legacy

If you want a release to remain in services in the event of a lapsed credit card payment, you can opt it into our Leave a Legacy Album Extra. You can read more about Leave a Legacy here.

If you don't renew your subscription to DistroKid, your music will be removed from services. DistroKid subscriptions are billed annually on the date you first signed up and paid for the subscription.

To prevent your releases from being removed for this reason, you can opt any upload into DistroKid's optional Leave a Legacy album extra.

The Leave a Legacy Album Extra

The Leave a Legacy option can be added to a release to prevent removal by DistroKid due to a lapsed subscription payment (e.g., declined credit cards).

If you ever cancel your subscription, any releases with the Leave a Legacy extra will still be available in streaming services unless you choose to delete them.

Adding this extra to a release does not replace your annual membership fee if you have an active subscription, and it is not a one-time payment for all of your releases; each release must have this extra if you wish to cancel your subscription and keep your releases listed in streaming services.

To opt in, find the Leave a Legacy checkbox on DistroKid's upload form, or on your release page.