Billing Questions
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Why Is My Card Not Working?
Unfortunately, if your credit card isn’t working, there’s very little we can do to assist. That’s because our card processor is telling us that your bank is declining the transa...
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I Need a Receipt. How Do I Get a Receipt?
Need a receipt for your bookkeeping? No problem! You can find detailed information about all charges by clicking on your profile picture icon in the upper right, then selecting ...
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I Have a Question Regarding a Charge/Refund
Curious about a recent charge from DistroKid? It's typically either your annual subscription fee, or renewal for album extras you opted into and agreed to pay annually when uplo...
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Does DistroKid Charge Sales Tax?
Yes. Sales tax may be applied to your recurring and one-time payments according to the applicable sales tax rates in your country, state, province, territory, county, and/or cit...
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What's My Renewal Date?
Your account will automatically renew every year on the date that you signed up and paid for your current subscription. We do not send an email prior to charging the renewal fee...
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How Do I Change My Credit Card Info?
Log into www.distrokid.com and click on your profile icon in the upper right, then click Credit Card to update your payment information.
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My Card Got Stolen/Replaced, and I Need A Refund! What Happens?
Let's say you need a refund, but you no longer use the card that DistroKid originally charged. Where does the refund go? Great question! It varies by bank. If you have another c...
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Can I Pay for My Subscription With PayPal?
We cannot accept PayPal payments at this time. Currently DistroKid requires payment using Visa, Mastercard, Discover or American Express cards. We also offer Google Pay and Appl...
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