Billing Questions

  • How Do I Get a Receipt for a Charge?

    You can find receipts of all charges by signing into DistroKid, clicking on your profile picture icon in the upper right corner, and then selecting Receipts. You can also navigate directly to https://distrokid.com/receipts.To expand a receipt, click on the receipt number on the left side of a charge. From there, you can print or save a PDF of the receipt.Please note that we cannot add extra information (e.g., invoice numbers, tax details) to receipts. { "@context": "https://schema.org", "@type": "HowTo", "name": "How Do I Get a Receipt for a Charge?", "description": "Step-by-step in...

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  • I Have a Question Regarding a Charge/Refund

    If you see a recent charge from DistroKid and are unsure of what it was for, it's typically either your annual subscription fee or renewal for album extras you opted into and agreed to pay annually when uploading your music.You can find detailed information about all charges by clicking on your profile icon in the top right, and then clicking "Receipts." You can also head directly to https://distrokid.com/receipts.You can also see specifics about any Album Extras that you might have opted into under the EXTRAS section of the album pages from your DistroKid dashboard. For more information on...

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  • Changing Your Credit Card Information

     To update your credit card, log into www.distrokid.com, click your profile icon in the top right, then select Credit Card. You can also go directly to https://distrokid.com/card/list.From this page, click on "Add payment method" to add a credit card to keep on file. You can also keep additional cards on file that can be used for charges in case your primary card is declined. { "@context": "https://schema.org", "@type": "Article", "headline": "Changing Your Credit Card Information", "description": "Learn how to update or add your credit card information on DistroKid, includi...

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  • What's My Renewal Date?

    Your renewal date for any subscription made in DistroKid is the date you first signed up and paid for the subscription. Your subscriptions will automatically renew every year on that date.Renewing subscriptions include both your core DistroKid subscription, as well as subscriptions for album extras.To view the date that you signed up for a DistroKid subscription or opted into an album extra, you can click on your profile icon in the upper right corner and click "Receipts," or navigate directly to https://www.distrokid.com/receipts. On the Receipts page, the first date listed for a subscript...

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  • Can I Use the Same Credit Card on Multiple DistroKid Accounts?

    If you have more than one DistroKid account, it's possible to pay for charges on multiple accounts with the same credit card. { "@context": "https://schema.org", "@type": "Article", "headline": "Can I Use the Same Credit Card on Multiple DistroKid Accounts?", "description": "You can use the same credit card to pay for charges across multiple DistroKid accounts.", "inLanguage": "en", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://support.distrokid.com/hc/en-us/articles/43585779663123" }, "publisher": { "@type": "Organization", "name": "DistroKid", ...

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  • DistroKid and Yamaha Creator Pass

    DistroKid is now part of Yamaha Creator Pass, a subscription platform from Yamaha Music Innovations for music and podcast creators. What is Yamaha Creator Pass?Yamaha Creator Pass is a single subscription that bundles a bunch of creator tools (including DistroKid) under one login. Instead of juggling separate accounts and subscriptions, you get everything in one plan. How Do I Sign Up for Yamaha Creator Pass?Here's how you can sign up for Yamaha Creator Pass: Go to https://yamahacreators.com Pick a plan (Beginner, Producer, or Podcaster). Create your Yamaha Creator ID and check out. Once y...

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  • DistroKid x FL Cloud Subscriptions

    DistroKid is excited to partner with FL Cloud!When you subscribe to FL Cloud, you'll automatically be eligible to sign up for a free DistroKid subscription at the Musician tier plan. You can find details on how to sign up through your FL Cloud account.For any issues signing up for your DistroKid x FL Cloud subscription, please contact FL Cloud support at https://support.image-line.com/action/ticketing/post-ticket.If you sign up for a Musician plan via FL Cloud and later upgrade it to a Musician Plus or Ultimate subscription on DistroKid, a new paid subscription will be created in your Distr...

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  • Can I Pay for DistroKid Charges With the Earnings in my DistroKid Bank?

    At this time, it is not possible to pay for DistroKid charges using the earnings in your DistroKid Bank.DistroKid requires payment using Visa, Mastercard, Discover, or American Express cards. We also offer Google Pay and Apple Pay as alternative payment methods. { "@context": "https://schema.org", "@type": "Article", "headline": "Can I Pay for DistroKid Charges With the Earnings in my DistroKid Bank?", "description": "DistroKid payments can't be made using Bank earnings; accepted methods include major cards, Google Pay, and Apple Pay.", "mainEntityOfPage": { "@type": "WebPage"...

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  • Sales Tax on DistroKid Charges

    Sales tax may be applied to your recurring and one-time payments according to the applicable sales tax rates in your country, state, province, territory, county, and/or city at the time of the charge.Tax rates vary by locale. These rates are subject to change at any time based on local tax requirements. You can view receipts for your charges, as well as any sales tax added to those charges, from your receipts page at https://distrokid.com/receipts. { "@context": "https://schema.org", "@type": "Article", "headline": "Sales Tax on DistroKid Charges", "mainEntityOfPage": "https://suppo...

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  • Why Is My Card Not Working?

    Unfortunately, if your credit card isn't working, there's not much DistroKid can do to help. Your bank or credit card provider sends the decline code directly to our credit card processor, so we recommend reaching out to your bank or credit card provider for more information in the case of a declined card.When you enter your card details in DistroKid, they go straight to our credit card processor and never reach our database or servers. Therefore, we can't resolve any issues on our end.If your credit card doesn't work, please try the following: Update your billing information with a differe...

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  • Can My Refund Go to a Different Card or Bank?

    No, a refund for a DistroKid charge cannot be sent to another card on file, or to a different bank. All refunds for DistroKid charges will be sent to the card used to make the charge. If that card is no longer active, the associated bank will determine how to process the refund on their end.If you have another credit card with the same bank, they may apply the refund to that account or any outstanding balance, which will still show on your statement.Sometimes, the bank sends a paper check, or the funds may remain unprocessed until you request them manually. { "@context": "https://schema.o...

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  • Can I Pay for My Subscription With PayPal?

    At this time, it is not possible to pay for DistroKid subscriptions with PayPal.DistroKid requires payment using Visa, Mastercard, Discover, or American Express cards. We also offer Google Pay and Apple Pay as alternative payment methods.  { "@context": "https://schema.org", "@type": "Article", "headline": "Can I Pay for My Subscription With PayPal?", "description": "DistroKid subscriptions can't be paid with PayPal. Accepted methods include major cards, Google Pay, and Apple Pay.", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://support.distrokid.c...

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