Billing Questions
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DistroKid x FL Cloud Subscriptions
DistroKid is excited to partner with FL Cloud! When you subscribe to FL Cloud, you'll automatically be eligible to sign up for a free DistroKid Musician plan. You can find detai...
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I Have a Question Regarding a Charge/Refund
If you're curious about a recent charge from DistroKid, it's typically either your annual subscription fee or renewal for album extras you opted into and agreed to pay annually ...
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Sales Tax on DistroKid Charges
Sales tax may be applied to your recurring and one-time payments according to the applicable sales tax rates in your country, state, province, territory, county, and/or city at ...
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Why Is My Card Not Working?
Unfortunately, if your credit card isn't working, there's not much DistroKid can do to help. Your bank or credit card provider sends the decline code directly to our credit card...
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How Do I Get a Receipt for a Charge?
You can find receipts of all charges by signing into DistroKid, clicking on your profile picture icon in the upper right corner, and then selecting Receipts. You can also naviga...
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What's My Renewal Date?
Your renewal date for any subscription made in DistroKid is the date you first signed up and paid for the subscription. Your subscriptions will automatically renew every year on...
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Changing Your Credit Card Information
To update your credit card, log into www.distrokid.com, click your profile icon in the top right, then select Credit Card. You can also go directly to https://distrokid.com/card.
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Can My Refund Go to a Different Card or Bank?
No, a refund for a DistroKid charge cannot be sent to another card on file, or to a different bank. All refunds for DistroKid charges will be sent to the card used to make the c...
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Can I Pay for My Subscription With PayPal?
At this time, it is not possible to pay for DistroKid subscriptions with PayPal. DistroKid requires payment using Visa, Mastercard, Discover, or American Express cards. We also ...
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