Technical
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I Can't Find My Music in Streaming Services
If you searched for your music in services by artist name or release title and still cannot find it, it's possible that one of the following has occurred: Your music may not be live yet. If you set a future release date, you will not be able to locate the release in a service until that release date. For more information about how long it takes a release to make it into services and go live, click here. Your music may still be processing in DistroKid. It can take several days for releases to be reviewed, approved, and sent to streaming services after they are uploaded to DistroKid. If you ...
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My Release Hasn't Been Detected in Spotify/iTunes/Apple Music
It can take up to a week or so for your first DistroKid upload to go live in all streaming services once submitted. For more information about the time it takes for releases to go live to streaming services, please check out the article here.Even after your release has gone live, some additional processing time may be necessary before DistroKid can detect it in streaming services. During this time, you can still access your Spotify links prior to release by visiting https://distrokid.com/uri/spotify, and your Apple links by visiting https://distrokid.com/uri/apple.If you're trying to instan...
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My Stats Disappeared!
DistroKid's Musician Plus and Ultimate accounts give you access to Estimated Daily Stats from Spotify, Apple Music, iTunes, and Amazon.Sometimes, the numbers in Daily Stats differ somewhat from the figures shown in your monthly earnings statements. They may even drop to zero on occasion. Have no fear! That's normal, usual, and nothing to be concerned about.It's generally an issue with how the streaming services are reporting to DistroKid (API), and these types of issues generally clear up within 24 hours or so.Also, it's important to remember that estimated stats come from a completely dif...
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The Link to My Release in iHeart is Not Working
At this time, releases distributed to iHeart/iHeartRadio via DistroKid are only available in the United States service. If you are trying to access a link from outside of the US, it may not work. { "@context": "https://schema.org", "@type": "Article", "headline": "The Link to My Release in iHeart is Not Working", "description": "Releases distributed to iHeartRadio through DistroKid are available only in the U.S., so links may not work elsewhere.", "inLanguage": "en", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://support.distrokid.com/hc/en-us/articles/4211779...
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Why Do My "Featured Artists" Look Different in Spotify vs Apple Music, vs Other Streaming Services?
Each streaming service has their own style guide--the way in which they show information. When you upload music to DistroKid, we reformat the data & deliver it separately to each services, complying with each services' style guide.Below is an example of how featured artists look differently in Apple Music vs Spotify.Apple Music: Spotify: { "@context": "https://schema.org", "@type": "Article", "headline": "Why Do My \"Featured Artists\" Look Different in Spotify vs Apple Music, vs Other Streaming Services?", "description": "Each streaming service follows its own style guide, so fea...
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My Release Just Went Live, But One of the Tracks is Missing/Grayed Out
Sometimes a release will appear in streaming services before it has been fully processed in that service, and elements like the artwork or tracks will be missing/unavailable. If you're ever worried about something related to a release that just went live, we recommend waiting 48-72 hours to allow processing to complete on the service's end.From the time you upload, it can take 1-2 business days for your release to be reviewed, approved, and sent to streaming services. After it is delivered, streaming services have additional processing time on their end before they push your release live.Fo...
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Why is the Audio Quality in Streaming Services Not as Good as the Original I Uploaded?
If your music sounds different on a streaming service like Spotify compared to the file you uploaded to DistroKid, it's likely due to the compression used for faster downloads. Many stores and streaming services apply compression to audio files to speed up the streaming process. Unfortunately, this can result in the compressed audio sounding a bit different from the original tracks you uploaded to DistroKid.As streaming services continue to adopt uncompressed, "lossless" streaming, this issue should become less common.In the meanwhile, there's usually a way for listeners to make audio sound...
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Can I Change My Record Label Name in Beatport?
It's not possible to change your record label name in Beatport. All Beatport releases delivered through DistroKid are mapped to the DistroKid label page in Beatport.That label page can be found here: https://www.beatport.com/label/distrokid/66449. { "@context": "https://schema.org", "@type": "Article", "headline": "Can I Change My Record Label Name in Beatport?", "description": "Beatport label names cannot be changed; all DistroKid deliveries map to the official DistroKid Beatport label page.", "inLanguage": "en", "mainEntityOfPage": "https://support.distrokid.com/hc/en-us/artic...
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Non-Latin Characters Look Like Question Marks ("??????") in Amazon
There is a known problem with Amazon's website that makes it impossible for them to display some non-latin characters, such as Cyrillic. Amazon is working on a fix, and we hope to see a solution soon. Rest assured that the correct characters are stored in Amazon's database, and the customer will receive the right metadata embedded in their purchased tracks, if their player supports these character sets. { "@context": "https://schema.org", "@type": "Article", "headline": "Non-Latin Characters Look Like Question Marks (\"??????\") in Amazon", "description": "There is a known problem ...
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